WHICH PAYMENT METHODS CAN I USE ON elleme.com?

You can use the following payment methods: American Express, Mastercard, Visa and Paypal.

When will my credit card be charged?

You will be charged as soon as the order is completed after check-out.

WHY CAN’T I SEE PRICING IN MY HOME COUNTRY CURRENCY?

At this time, elleme products are priced in USD and EUR, depending on which website you make the purchase (US or EUR). Please be aware that your credit card company may apply a currency conversion fee if you do not have an account in the currency with which you checkout. Further, please note that you will always be required to place an order in the currency of the store you are making the order, regardless of your billing address or current location.

CAN I SAVE MY CARD DETAILS?

If you place an order using your account, you can choose if you wish to store your credit card details. The payment details are stored only by our payment service provider and we will not be able to see the details, they are fully encrypted. We recommend storing card details if you want a smoother checkout the next time you order with us.

WHY WAS MY PAYMENT DECLINED AT CHECKOUT?

If your order attempt was not successful, this can often be due to your bank. We recommend that you check with your bank or card issuer to verify further or change payment method.

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT ELLEME?

Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. When placing an order, you can immediately check the security validity by clicking the VERISIGN logo at checkout. To ensure your information is kept private, we do not process or store any payment information in our database.